The following polices are enforced in order to maintain healthy servers and a worry free hosting environment for all users. These policies are strictly enforced and all users agree to and become bound by these policies upon submitting an application for an account on our servers.
In the event that any user disagrees with the policies as set forth, the user must terminate their account and cease all activity on Domain Web Hosting servers.
All policies are enforced. In the event that Domain Web Hosting does not act upon any violation at first knowledge of such violations, does not constitute our consent, and Domain Web Hosting reserves the right to, at any time, act upon and take necessary steps to cease such activity at our discretion.
Age. All users must be 18+ years of age to obtain and/or utilize our service.
Technical Support & Communicating With Domain Web Hosting:
Technical Support, Billing Issues, Account Inquiries, and all other communications between Domain Web Hosting and Clients are handled through the Account Management Area.
All users are required to utilize these areas to communicate with Domain Web Hosting. These areas have various forms pertaining to different issues, when in doubt regarding which form to use for your particular request, users should always submit the Technical Support Request Form.
These include spamming (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups); spoofing (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message; passive spamming (promoting a web site hosted by Domain Web Hosting by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses), mailbombing (inundating a user with email without any serious intent to correspond), generating a higher volume of outgoing mail than a normal user (20% or more of available system resources), and subscribing someone else to an electronic mailing list without that person's permission. A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message. Making an email address available to the public does not constitute a request to receive messages. Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally subscribed. Mailing lists may not be used to distribute unsolicited email. Any customer repeatedly "mailbombed" or that attracts such behavior will be asked to leave. If you are not sure if your actions will be in violation, please ask first firstname.lastname@example.org.
Any user found to be in violation of our spamming Policy as stated above, will be immediately terminated from our server without any prior notice or immediately suspended depending on the extent of, and necessary investigation of, any complaints received.
Any account that uploads/contains any script that would allow spam to be relayed through our servers is in violation of these Policy's. Users cgi-bins containing such scripts will be disabled to prevent further relaying and a notice will be sent to the user providing them with 24 hours to remove the offending script(s) from their account. If said scripts are not removed within the 24 hour allowance or future complaints are received against the account in question after script removal, the offending account will be permanently terminated from our servers without further notice or access.
Abuse of the legal rights of others:
Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers. Domain Web Hosting supports free speech on the Internet, and will not suspend or cancel a customers account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customers on-line activity has violated the legal rights of a third party, Domain Web Hosting will not substitute itself for a court of law in deciding tort claims raised by the third party.
Abuse of the law:
Domain Web Hosting services may be used for lawful purposes only. Illegality includes but is not limited to: drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG's, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.S. export restrictions; stalking; or violating other state or federal law such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act. Linking to illegal material is also prohibited. Domain Web Hosting reserves the right to check system files,
email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.
Pornography and sex-related merchandising, or links to such material, even if legal, is not an acceptable use of Domain Web Hosting servers.
Abuse of Domain Web Hosting's Server Resources and Disk Space:
Running programs in the background on a Domain Web Hosting server without Domain Web Hosting prior written authorization, or running chat rooms, Internet Relay Chat, IRC bots, and the like are not acceptable uses of Domain Web Hosting servers and violator's will be deleted from servers without prior notice.
Domain Web Hosting provides a shared hosting environment. Any activity that places a strain on any server, also places undo strain on others sharing the server. Any account consuming twenty percent (20%) or more of our system resources is an undue burden on our system and other users and is unacceptable. If your usage ever exceeds twenty percent (20%) of system resources you will be terminated without prior notice.
Domain Web Hosting reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.
TRAFFIC USAGE RESTRICTIONS:
Each account plan comes with a pre-determined amount of bandwidth allowance. We monitor all usage of the domains residing on our servers. Sites that exceed or are reaching their allotted allowance will be contacted immediately to resolve the problem. Accounts exceeding their bandwidth allowance are required to pay a maximum of $8.00 per gig of traffic for each gig of traffic that exceeds their allotted amount. Following is a list of sites that will often require more than what is allotted for each account plan: Multiple domains residing at a single IP address, domains with archives or galleries, (i.e. .gif, .jpg, .exe, .zip, .tar, etc.), domain accounts offering download files, running cgi scripts. (Note: This is only a sample list of sites that may consume more traffic than is what allowed them.)
The following examples of unacceptable behavior are non-exclusive, and are provided for guidance purposes. If you are unsure if your actions will be a violation of our policies please ask email@example.com.
Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network Attempt to circumvent any user authentication or security of host, network, or account. Accessing data not intended for user. Probing the security of any network. Spawning dozens of processes. Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop. Promulgation
of viruses. IRC bots such as eggdrop or BitchX. Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will result in action against the user including suspension or termination.
If at any time your site extensively exceeds more than 20% of our systems resources in one day, your account will be deactivated immediately without notice and you will have to contact us for reactivation.
The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. Use of Domain Web Hosting's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. Front Page web publishing: knowledge of the Front Page tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail
clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Domain Web Hosting to provide this knowledge or support outside matter specific to Domain Web Hosting's servers.
Backups are made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. We STRONGLY recommend that you perform your own backups of your site. Server backups are made for server restoration purposes only. It is the clients responsibility to maintain local copies of their web content and any other information that is stored on your domain account. If loss of data occurs due to an error of Domain Web Hosting, Domain Web Hosting will attempt to recover the data for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, Domain Web Hosting will attempt to recover the data from the most recent archive for a $50.00 fee. Although we attempt to recover backups, we must stress to you, we can not guarantee the quality of or the lack of any results. All users have the ability to back up their entire account by utilizing the feature inside their control panels, we recommend that backups be performed after any changes to users sites.
Domain Web Hosting maintains control and any ownership of any and all IP numbers and addresses that may be assigned to the client and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses.
The billing name that will appear on all credit card and banking statements will be J & J Enterprises.
All accounts are setup with recurring billing. Users credit cards will be automatically be billed on their billing date each month until account is cancelled. All billing occurs at 12:01 AM EST on the account activation date and then on the anniversary of that date each month thereafter.
Invoices / Statements: Domain Web Hosting does not submit monthly invoices or statements unless requested by the customer. It is the responsibility of the customer to maintain a record of their credit card and their monthly statements will serve as the receipt for such activity.
Unpaid Accounts: In the event that a users credit card is declined for their fees we will email the client and provide them 48 hours to provide a new credit card for billing their account. In the event that new billing information is not provided within that time frame, the account in question will be suspended until payment is made. Any account suspended will be deleted from our servers after 5 days.
Chargebacks: In the event that any client performs chargeback(s) for services rendered, the account in question will be suspended immediately, without notice to client. An email will be sent to the client, demanding a reversal of the chargebacks, all communications with client, including account activation request, support requests, and all other correspondence between J & J Enterprises/Domain Web Hosting, will be forwarded to both J & J Enterprises attorney's, and to the clients credit card institution. Suspended accounts due to chargebacks, will remain suspended until chargeback fees are reversed. Any account suspended will be deleted from our servers after 5 days.
Returned Checks: Upon receipt of a returned check, the account in question will be immediately suspended. An email will be sent to the client, providing them with 48 hours to pay the check amount, plus a $30.00 return check fee. In the event that the fees are not paid, the check will be turned over to a collection agency for collection. Any account suspended will be deleted from our servers after 5 days.
MONEY BACK GUARANTEE:
Money Back Guarantee applies to new clients only.
Regular Hosting Clients - Month to Month paying clients: Should you become unsatisfied with our services within the first 30 days of your account activation, Domain Web Hosting will refund your hosting fee.
Annual Paying Clients - Clients paying their accounts for a year in advance ARE NOT ELIGIBLE for refunds on their accounts. We ask that all clients try us for 30 days before paying for a year and taking advantage of our discounts. NOTE: All accounts paying for their accounts for a year must pay their fees using a check or money order. Checks are accepted online and your accounts will be verified prior to any registration. Accounts paying by money order - we must receive payment prior to account activation or domain registration.
LIMITATION OF LIABILITY:
Domain Web Hosting shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Domain Web Hosting's servers going off-line or being unavailable for any reason whatsoever. Further, Domain Web Hosting shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Domain Web Hostings servers. All damages shall be limited to the immediate termination of service.
Domain Web Hosting shall be the sole arbiter of what is and is not a violation of these acceptable use policies. Domain Web Hosting reserves the right to terminate an account at any time and for any reason that causes harm to any Domain Web Hosting customer's web sites. Domain Web Hosting reserves the right to delete all content and files upon termination. Domain Web Hosting reserves the right to withhold any pre-paid funds for any site removed for violations of these policies. Domain Web Hosting reserves the right to refuse, cancel, or suspend service at our sole discretion.
Domain Web Hosting reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent.
Clients should review these Policies every two weeks for changes and additions.
Violations of these Policies should be referred to firstname.lastname@example.org.
All complaints will be investigated promptly.